Help Center

Frequently Asked
Questions about phdreamlive

Everything you need to know about playing at phdreamlive — from signing up and making your first deposit to withdrawing your winnings and staying safe. Can't find your answer? Our support team is online 24/7.

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Quick Answers

The Most Common Things
Players Ask phdreamlive

These six topics cover the majority of questions we get from Filipino players every day. Click any card to jump straight to the relevant FAQ section below.

Account & Registration

How to sign up, verify your identity, reset your password, and manage your phdreamlive profile. All new accounts require KYC and must be 21 years old or above.

Deposits & Payments

Accepted payment methods include GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are in Philippine Peso (₱) with no hidden fees on deposits.

Withdrawals & Payouts

GCash and PayMaya withdrawals typically process within 1–3 hours. Bank transfers to BPI, BDO, and Metrobank take 1–3 business days. No withdrawal fees from phdreamlive.

Games & Betting

From live casino tables and slots to sports betting on PBA, NBA, and UFC — phdreamlive has a full game library. Learn about game rules, RTP, and how live betting works.

Bonuses & Promotions

Welcome bonuses, reload offers, cashback deals, and referral rewards. Understand wagering requirements and how to claim your phdreamlive promotions correctly.

Responsible Gaming

Self-exclusion, deposit limits, cooling-off periods, and support resources for Filipino players. phdreamlive takes player wellbeing seriously — tools are free and always available.

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Account & Registration

7 Questions

Creating a phdreamlive account is straightforward. Visit phdreamlive.org and click the Register button. You'll be asked to provide your full name, date of birth, email address, and mobile number. After submitting, verify your email and mobile via the confirmation codes sent to you. Once verified, you'll need to complete our KYC (Know Your Customer) process by uploading a valid government-issued ID — a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID are all accepted. Your account will be fully activated once KYC is approved, which typically takes less than 24 hours.

Important: You must be at least 21 years old to register and play at phdreamlive. This is a strict requirement under Philippine gaming regulations and is non-negotiable.

phdreamlive accepts the following Philippine government-issued IDs for identity verification:
  • Philippine Passport
  • SSS / GSIS ID
  • UMID Card
  • Driver's Licence (LTO)
  • PhilSys National ID
  • PRC Professional ID
  • Voter's ID
Make sure your document is valid (not expired), clearly photographed with all four corners visible, and that the name on the ID matches the name you registered with. Blurry or cropped images will be rejected and you'll need to resubmit.

No. phdreamlive strictly enforces a one account per person policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of our Terms & Conditions. If duplicate accounts are detected, all accounts will be suspended, bonuses forfeited, and any winnings from bonus funds may be voided. If you've accidentally created a duplicate account, contact our support team immediately to resolve the situation before it escalates.

Go to the phdreamlive Login page and click "Forgot Password?" below the login form. Enter your registered email address and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you still can't access your account, reach out to our 24/7 live chat support team and they'll verify your identity and assist you directly.

Some basic details like your display name and contact preferences can be updated directly in your Account Settings. However, changes to your legal name, date of birth, or registered email address require identity re-verification and must be processed by our support team. This is to protect your account from unauthorised changes. Contact us via live chat with your request and a valid ID, and we'll handle it within 1–2 business days.

You can request permanent account closure by contacting our support team via live chat. Before closing, make sure you've withdrawn any remaining balance — once the account is closed, accessing funds becomes significantly more complicated. If you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which is specifically designed for this purpose and includes additional safeguards. Visit our Responsible Gaming page to learn more.

phdreamlive is primarily designed for Filipino players and operates in compliance with Philippine gaming regulations. Players must be physically located in a jurisdiction where online gaming is legal. It is your responsibility to ensure that accessing phdreamlive is permitted under the laws of your location. phdreamlive reserves the right to restrict access from certain regions at any time.

Deposits & Payments

6 Questions

phdreamlive supports the most popular payment methods used by Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI, BDO, Metrobank
All deposits are processed in Philippine Peso (₱). We do not charge any fees on deposits from phdreamlive's side, though your bank or e-wallet provider may have their own transaction limits or fees — check with them directly if you're unsure.

The minimum deposit at phdreamlive is ₱100 for e-wallet methods (GCash and PayMaya). For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱500 due to bank processing requirements. Maximum deposit limits vary by payment method and account verification level — fully verified accounts enjoy higher limits. Check your Account Settings for your current limits.

GCash and PayMaya deposits are instant — funds appear in your phdreamlive wallet within seconds of a successful transaction. Bank transfers (BPI, BDO, Metrobank) may take 15 minutes to 2 hours depending on your bank's processing speed and the time of day. If your deposit hasn't appeared after 2 hours, contact our support team with your transaction reference number and we'll investigate immediately.

Deposits can be declined for several reasons:
  • Insufficient balance in your GCash, PayMaya, or bank account
  • Your daily transaction limit with your bank or e-wallet has been reached
  • Your phdreamlive account has not yet completed KYC verification
  • You've reached your phdreamlive deposit limit (if you've set one)
  • A temporary technical issue with the payment gateway
Check your payment method balance and limits first. If everything looks fine on your end, contact our 24/7 support team with the error message or transaction details and we'll sort it out quickly.

Yes, and we actively encourage it. phdreamlive lets you set daily, weekly, or monthly deposit limits from your Account Settings under the Responsible Gaming tab. Limits take effect immediately once set. If you want to decrease your limit, the change is instant. If you want to increase a limit, there is a mandatory 24-hour waiting period — this is a deliberate safeguard to prevent impulsive decisions. Visit our Responsible Gaming page for more details.

phdreamlive uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Payment details are tokenised — we store a secure reference, not your actual card or account numbers. We never share your financial information with third parties except as required to process your transactions. For additional peace of mind, always make sure you're on the official phdreamlive.org domain before entering any payment information.

Withdrawals & Payouts

5 Questions

Log in to your phdreamlive account and go to the Cashier section. Select Withdraw, choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm. Make sure the payment account you're withdrawing to is registered in your name — phdreamlive does not process withdrawals to third-party accounts. Your KYC must also be fully approved before your first withdrawal can be processed.

Processing times depend on your chosen withdrawal method:
  • GCash / PayMaya: 1–3 hours (most are completed within the hour)
  • BPI / BDO / Metrobank: 1–3 business days
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays on the bank side. phdreamlive processes withdrawal requests on our end within 1 hour during business hours. If your withdrawal is still pending after the expected timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal at phdreamlive is ₱200 for all payment methods. Maximum withdrawal limits depend on your account verification level and the payment method used. Fully verified accounts have higher daily and weekly withdrawal limits. If you need to withdraw a large amount that exceeds your current limit, contact our support team — we can review your account and adjust limits where appropriate.

A withdrawal may be placed on hold for the following reasons:
  • Your KYC verification is incomplete or documents are under review
  • You have an active bonus with an unmet wagering requirement
  • Our security team has flagged the transaction for a routine review
  • The withdrawal amount exceeds your current daily limit
  • Your payment account name does not match your phdreamlive registered name
In most cases, our team will contact you via email or live chat to resolve the issue. If you haven't heard from us within 24 hours of a pending withdrawal, please reach out to support directly.

phdreamlive does not charge any withdrawal fees on our end. However, your bank or e-wallet provider may apply their own transaction fees or charges — particularly for bank transfers. GCash and PayMaya withdrawals are generally fee-free for standard amounts, but check your provider's current fee schedule to be sure. The amount you request to withdraw is the amount phdreamlive sends — any deductions after that are on the receiving institution's side.

Games & Betting

6 Questions

phdreamlive offers a wide range of games and betting options for Filipino players:
  • Live Casino: Baccarat, Roulette, Blackjack, Sic Bo, Dragon Tiger — all with real dealers streamed in HD
  • Slots: Hundreds of titles from leading providers, including progressive jackpots
  • Bingo: Online bingo rooms with multiple speed variants
  • Sports Betting: PBA, NBA, UFC, boxing, badminton, football, and more
  • MG Live: Premium live dealer games from Microgaming's live studio
The full game library is accessible after logging in to your phdreamlive account.

Many of phdreamlive's slot games offer a demo or free-play mode that lets you try the game without risking real money. This is a great way to understand the mechanics, paylines, and bonus features before committing your ₱. However, live casino games (baccarat, roulette, blackjack, etc.) and sports betting require real-money wagers and do not have a free-play mode by their nature. Look for the "Demo" button on eligible slot titles in the game lobby.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered — over millions of spins. RTP is a long-term statistical average, not a guarantee of what you'll win in any single session. Higher RTP generally means better odds for the player over time. phdreamlive displays the RTP for each slot game in the game information panel. Live casino games have their own house edge figures which are determined by the game rules.

phdreamlive's sportsbook lets you bet on events before they start (pre-match) or while they're happening (in-play / live betting). For live betting, odds update in real time based on what's happening in the game. You can bet on outcomes like match winner, point spreads, totals (over/under), and various prop bets depending on the sport. Popular markets for Filipino players include PBA games, NBA, UFC fights, international boxing, and badminton tournaments. Minimum bet amounts and available markets vary by event.

Yes. All slot and RNG-based games on phdreamlive use certified Random Number Generator (RNG) technology that has been independently tested and audited by recognised third-party testing laboratories. This ensures that every spin, card draw, and dice roll is completely random and not influenced by previous outcomes or by phdreamlive. Live casino games use physical equipment (real cards, real roulette wheels) operated by trained dealers in a licensed studio environment, which provides an additional layer of transparency. Game fairness certifications are available on request.

Absolutely. phdreamlive is fully optimised for mobile browsers on both Android and iOS devices. Simply open phdreamlive.org in your mobile browser — Chrome, Safari, or Firefox all work well — and you'll get a smooth, responsive experience without needing to download a separate app. The full game library, cashier, and account management features are all available on mobile. For the best live casino experience on mobile, a stable Wi-Fi or 4G/5G connection is recommended.

Bonuses & Promotions

5 Questions

phdreamlive offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions page after logging in for the most up-to-date offer. All welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms for the contribution rates that apply.

Most bonuses at phdreamlive are claimed through one of two methods:
  • Automatic: The bonus is credited to your account automatically when you meet the qualifying conditions (e.g., making a minimum deposit of a specified amount).
  • Opt-in: You click the "Claim" or "Opt In" button on the promotion page before making your qualifying deposit or action.
Some promotions also require a promo code to be entered in the cashier during deposit. The promotion details will always specify which method applies. If a bonus hasn't appeared in your account within 30 minutes of qualifying, contact our support team.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements. Once the wagering requirement is fully met, the bonus balance converts to withdrawable cash. Your real-money balance and bonus balance are tracked separately in your phdreamlive wallet, so you can always see exactly where you stand. If you choose to withdraw before completing the wagering requirement, the bonus and any winnings from it will be forfeited — only your original real-money balance will be returned.

Yes. phdreamlive regularly runs promotions for existing players including reload bonuses on subsequent deposits, cashback offers on net losses, free spins on featured slot titles, referral bonuses for inviting friends, and seasonal campaigns tied to major Philippine events and sporting seasons. Log in to your account and visit the Promotions section to see all currently active offers. Promotional emails are also sent to opted-in players — make sure your email preferences are enabled in Account Settings.

Responsible Gaming

5 Questions
Age Restriction — 21+ Only: phdreamlive is strictly for players aged 21 and above. This is a legal requirement under Philippine gaming regulations. Age is verified during KYC. If you are under 21, you are not permitted to register or play.

phdreamlive provides a comprehensive set of responsible gaming tools, all accessible from your Account Settings under the Responsible Gaming tab:
  • Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits: Cap the amount you can lose within a set period
  • Session Time Reminders: Receive alerts when you've been playing for a set duration
  • Cooling-Off Period: Take a break from 1 day up to 90 days
  • Self-Exclusion: Lock your account for 6 months, 1 year, 3 years, or permanently
  • Reality Checks: On-screen notifications showing your session time and net position
All tools are free to use and take effect immediately. Visit our Responsible Gaming page for full details.

To activate self-exclusion: log in to your phdreamlive account → go to Account Settings → select the Responsible Gaming tab → choose Self-Exclusion → select your preferred period (6 months, 1 year, 3 years, or permanent) → confirm your request. Your account will be locked immediately and all marketing communications will stop within 24 hours. Self-exclusion cannot be reversed during the chosen period — this is intentional and is there to protect you. If you need help activating self-exclusion, our 24/7 support team can do it for you via live chat.

You're not alone, and reaching out is the right move. Here are resources available to Filipino players:
  • PAGCOR Responsible Gaming Programme: The Philippine Amusement and Gaming Corporation operates player protection programmes including self-exclusion registries and support referrals. Contact PAGCOR through their official channels for guidance.
  • National Center for Mental Health (NCMH): Provides mental health services across the Philippines, including support for behavioural addictions. Their crisis hotline is available for Filipinos needing immediate assistance.
  • phdreamlive Support Team: Our 24/7 live chat team can activate protective tools on your account, guide you through self-exclusion, or connect you with external resources — all confidentially and without judgment.
You can also use phdreamlive's self-exclusion tool right now from your Account Settings. It takes less than two minutes to activate.

phdreamlive enforces a strict 21+ age policy through mandatory KYC verification. Every new account must submit a valid government-issued ID confirming their date of birth before any real-money activity is permitted. If an account is found to be held by someone under 21 at any point, the account is immediately suspended, funds are frozen pending review, and the matter is escalated to the relevant regulatory authority. We also encourage parents and guardians to use device-level parental controls and to keep their phdreamlive login credentials private and secure.

Yes. A cooling-off period is a shorter, temporary break from gaming — you can set one for anywhere between 1 day and 90 days. During a cooling-off period, your account is suspended and you cannot log in, deposit, or place bets. Unlike self-exclusion, a cooling-off period will automatically lift once the chosen duration ends. It's a good option if you feel you need a short break to reset without committing to a longer exclusion. You can activate a cooling-off period from the Responsible Gaming tab in your Account Settings, or ask our support team to set one for you.

Technical Support

6 Questions

Try these steps in order:
  • Refresh the page (Ctrl+R on desktop, pull-to-refresh on mobile)
  • Clear your browser cache and cookies, then try again
  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Check your internet connection — try switching between Wi-Fi and mobile data
  • Disable any VPN or proxy you may be using
  • Try accessing the site from a different device
If the site is still inaccessible after all of the above, there may be a temporary maintenance window or a regional connectivity issue. Contact our support team via live chat (accessible even during partial outages) and we'll update you on the situation.

phdreamlive's game servers record all bet placements and outcomes independently of your browser session. If a game disconnects mid-round, the round will complete on the server side and the result will be recorded. When you reconnect and reopen the game, you'll be able to see the outcome of the interrupted round. If you believe a disconnection resulted in an incorrect outcome or a missing payout, contact our support team with the game name, approximate time of the incident, and your account username — our team can pull the server logs and investigate.

Live casino streams are HD video feeds that require a stable internet connection. For the best experience, we recommend:
  • A minimum connection speed of 5 Mbps for standard quality, 10 Mbps+ for HD
  • Using Wi-Fi or a wired connection rather than mobile data where possible
  • Closing other bandwidth-heavy applications or browser tabs
  • Lowering the stream quality setting within the game if available
  • Restarting your router if you're on a home network
If buffering persists on a fast connection, the issue may be on the game provider's streaming server side — this is usually resolved within minutes. Our support team can check for known streaming issues if you report the specific game and time.

If you're not receiving emails from phdreamlive, check the following:
  • Look in your Spam, Junk, or Promotions folder — our emails sometimes get filtered
  • Add [email protected] to your contacts or safe senders list
  • Make sure you entered your email address correctly during registration
  • Check that your email inbox is not full
  • Try requesting the verification email again after a few minutes
If you still haven't received the email after 15 minutes, contact our live chat support team. They can manually verify your email address or resend the confirmation from their end.

Accounts can be locked for several reasons: too many failed login attempts, a security flag triggered by unusual activity, a self-exclusion or cooling-off period you activated, or a compliance review. Contact our 24/7 support team via live chat to find out the specific reason your account is locked. For security-related locks, you'll need to verify your identity before the account can be reviewed. If the lock is due to a self-exclusion you requested, please note that it cannot be reversed during the active period — this is a deliberate player protection measure.

We appreciate bug reports — they help us improve the platform for all Filipino players. To report a technical issue, contact our support team via live chat and provide as much detail as possible:
  • The page or game where the issue occurred
  • The date and approximate time
  • Your device type and operating system (e.g., Android 13, iPhone iOS 17)
  • The browser you were using and its version
  • A screenshot or screen recording if possible
The more detail you provide, the faster our technical team can identify and fix the issue. We take all bug reports seriously and follow up with affected players where appropriate.
Still Need Help?

Our Support Team Is
Always Here for You

Couldn't find the answer you were looking for? phdreamlive's support team is available 24 hours a day, 7 days a week — including Philippine public holidays. We speak Filipino and English.

Live Chat

The fastest way to reach us. Click the chat icon on any phdreamlive page to connect with a real support agent in under 2 minutes — no bots, no queues.

Available 24/7
Email Support

For detailed queries, account issues, or document submissions, email our support team. We aim to respond within 4 hours during business hours.

Help Articles

Browse our full library of step-by-step guides covering everything from first deposit to advanced account settings — all written for Filipino players.

Available in your Account Dashboard
Responsible Gaming Support: If you're reaching out because gaming has become a concern for you or someone you know, our dedicated responsible gaming team is available 24/7 via live chat. All conversations are confidential. You can also visit our Responsible Gaming page to activate self-exclusion or set limits directly from your account — no need to contact support first.

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Must be 21 or older to play. Gambling is for entertainment purposes only. If gaming stops being fun, use our responsible gaming tools or contact support. phdreamlive cares about every player.